performance

Our top priority is our guests’ satisfaction. In order to continuously ensure that our products and services meet our internal standards and surpass our guests’ expectations, we encourage all of our guests to complete a survey and share comments after their stay. We are proud to see that our follow-up surveys indicate that 100% of our guests are satisfied with both our Fantasy Rooms’ cleanliness and our customer service. And since we implemented new reservation procedures, 98% of our guests have been satisfied with the reservation process and 94% of our guests have been satisfied with the OpenKey application used to enter Tokyo Love Hotel and its Fantasy Rooms.

in the media

As Canada’s first and only authentic Japanese-style love hotel, Tokyo Love Hotel has been covered by numerous established media outlets. You can read about us in several publications, including Toronto Life, Narcity, and blogTO, among others.

reviews from guests

With an average of 4.9 stars out of 5, our aggregated Google review rating is certified “Excellent” and has never dipped below an average of 4.8 stars.

In addition to the comments found on our Google page, we have also received an abundance of feedback that reflects our guests’ overall satisfaction with Tokyo Love Hotel. Below are just a few examples of our guests’ feedback:

“Loved the experience during my stay! Booking was easy and customer service associates were very helpful, accommodating, and quick to reply. Checking in and out was very easy. The room itself was very clean and looked exactly as advertised.” [July 2019]

“I was very pleased with the cleanliness.” [June 2019]

“Customer service was incredibly responsive and quick.” [August 2019]

“We loved the welcome package on the bed.” [July 2019]

“Process was easy and quick. Loved the cleanliness of the room as well as the secrecy of it all. Had a great experience and will book again.” [June 2019]

“Really enjoyed the experience, everything was very good! Would recommend to other people.” [May 2019]

“We were pleasantly surprised by the whole experience. Very thoughtful touches.” [July 2019]